The Brief
Nearly two centuries of trust doesn't guarantee tomorrow's relevance. That was the challenge facing Brand's, Singapore's iconic wellness name since 1835, as it sought to reconnect with a younger, lifestyle-first generation. Between April 2020 and June 2021, we managed Brand's social presence across Facebook and Instagram with a clear mandate: transform heritage into habit. The work focused on driving e-commerce traffic, generating sampling sign-ups, and growing the CRM database.
Reframing Wellness for Modern Life
We repositioned Brand's from a remedy for fatigue to an everyday wellness companion across life stages. Our content strategy pivoted on three pillars: Inform, Inspire, Convert. Product education met lifestyle storytelling, showing how Essence of Chicken, Lutein Essence, and Bird's Nest could support focus, self-care, and family wellness in tangible, relatable ways.
Made for the Feed, Built for the Audience
Facebook became the credible wellness advisor, with health tips, testimonials and community engagement. Instagram skewed younger and brighter, using trend-led formats and vibrant visuals to engage 18–24-year-olds while reinforcing trust among parents 40+. Likewise, Paid media drove conversion through e-commerce offers, while sampling campaigns and lead-gen ads supported CRM growth. Together, these efforts brought Brand’s into the daily routines of digital-first consumers.