The Brief
Cycle & Carriage delivers premium vehicles and exceptional service to new and returning customers and has built its reputation as a trusted name in the automotive industry. The goal was to set Cycle & Carriage apart from the competition. They are not just a car distributor, but also a reliable, service-first automotive partner. We wanted to emphasise Cycle & Carriage's promise to support customers throughout the whole process, from car discovery to after-sales.
Driving Emotional Trust
By appealing to the audience's aspirational lifestyle cues, we are speaking to their desires and goals. We centred our strategy around building that emotional trust through telling relatable stories and positioning Cycle & Carriage as an expert authority. Our staple content across platforms included car reviews, weekly features, service tips, and more. These built credibility in the brand and presented the company as a premium but personable partner in car ownership on Facebook. We built upon this foundation through short-form video content on TikTok, weaving in personal storytelling elements, like client testimonials and car hacks, to humanise the brand.
Completing the Journey
Not only did our strategy increase engagement on Facebook by 4-6 times consistently across a two year period, but the account gained almost 8000 new followers. In addition, we manage to scale their newly launched TikTok quickly, amassing 10 million views and nearly 11k followers in those two years.